Need help with your order?

Send us a message and we’ll get back to you within 24 hours.

Thanks for contacting us. We'll get back to you as soon as possible.

Or email us directly at support@rivuehealth.com

We typically reply within 24 hours, even on weekends.

Questions? We've got answers.

Have questions? We're here to help — drop us a message above or find your answer below.

How long does shipping take?

US orders typically arrive within 8–12 business days.
You’ll receive tracking details once your order ships.

How do I track my order?

Check your email for a tracking link. 

If you haven't received one within 3 days of ordering, reach out and we'll look into it.

Can I change or cancel my order?

If your order hasn't shipped yet, get in touch as soon as possible and we'll do our best to help.

What's your refund policy?

We offer a 45-day guarantee — even if it's been used. 

Just reach out to support@rivuehealth.com and we'll sort it out.

My order arrived damaged. What do I do?

Email us at support@rivuehealth.com with a photo and your order number. 

We'll make it right.